Jigsy Review

Jigsy has all the markings of a great Web builder, providing the flexibility that an experienced designer can use and the simplicity that will attract novices and make it possible for them to create something spectacular. The services that are offered by Jigsy are well worth a decent amount of money for the privilege of using them, which is why it is so utterly baffling the lengths the company goes to hide the price of getting a number of their services, especially basic ones.

Ease of Use

The builder itself is fairly easy to use and will be covered in more detail below, but the initial website is where the largest problem is. It seems very easy to navigate, with quick links to sign up, log in, and take a tour of the various features. Notably lacking is a link to customer service if a user wants to discuss details with a human being or to a price list, leaving potential users with the impression of a free or mostly free service.

In fact, price doesn’t even come up until after a template is chosen and a website is created, and even then it takes some searching to find out how to upgrade to a paid account. This is where the first mention of what that entails is, including the first mention of advertising and branding on the free website. This isn’t to say that those are unreasonable, but it reeks of bait and switch to not make this clear before the page is created and signup finished.

Building

Building a site with Jigsy is fairly easy, and the interface makes it so that users don’t have to worry too much about trying to decipher the UI in order to make the changes.

It starts with choosing a template. There are several to choose from, all of which have unique looks so that the company doesn’t appear to be padding out its numbers with repeats that have just changed the color scheme. Users can even upload their own themes, though that requires upgrading to Pro. Similarly, CSS code can be edited with the free version, but it requires an upgrade to Pro in order to adjust HTML or JavaScript files, both of which are arguably more useful.

While mobile-friendly websites are not created automatically like with other services, the templates are designed to read well in any resolution, so they should still be usable on cellphones and tablets.

Hosting

Hosting is fairly standard for a builder. The free service comes with 50 MB of space and a limited amount of bandwidth, though it’s unclear how much. The Pro version comes with unlimited everything. At its core, Jigsy offers a subdomain, though independently purchased URLs can be used instead.

Marketing

There is a fair amount going on with marketing for Jigsy. It’s easy to add keywords, adjust the Head tag, and play with several of the meta tags of each page individually or universally. Social media integration is a part of the builder and it’s simple to promote a site built with this service.

Customer Support

This is another place where the company seems to falter. While they do seem to have email tickets, live chat during limited hours (though it’s hard to find what they are), a user forum, and a well-stocked set of documentation, only the latter two appear to be available to free users. It seems that Jigsy has made it clear that their most useful resources are for paying customers only. Needless to say, this is highly disappointing.

Those with Pro accounts can rely on excellent service, however. Jigsy’s people are knowledgeable, polite, and quick to respond to issues. It has an impressive staff that should be proud of their work.

Pricing

There are two plans: free and Pro.

1. Free – This comes with 50 MB of storage, an unknown though limited amount of bandwidth, locked access to many of the features of the builder, and both advertisements and branding on the eventual website.

2. Pro – This plan costs roughly $99 a year if purchased annually, or $11 a month if bought in three-month segments. It provides unlimited everything and full access to all the builder features, as well as enhanced customer service.

The Good

Jigsy is easy to use and provides a lot of flexibility.

The Free package option gives users a great chance of trying things out before committing to a paid plan.

The Bad

Only giving customer service to paying customers is not how to entice people to buy.

And The Ugly

Far too much information is withheld until the user signs up and finds out what they have to pay for.

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